This Privacy Policy explains how Indonesian Vanilla Beans collects, uses, stores, and protects information when you visit our website, submit an inquiry, request a sample, or otherwise communicate with us.
Last Updated: 3 September 2026
1. Information We Collect
We may collect information that you provide directly through our website, including when you submit an inquiry or request a product sample.
This information may include:
- Name
- Company name
- Job title
- Email address
- Phone number
- Country or location
- Product requirements
- Estimated order quantity
- Intended application
- Destination country
- Purchasing timeline
- Information included in messages or inquiry forms
We may also collect limited technical information automatically when you visit the website, such as browser type, device information, IP address, referring pages, and website usage data.
2. How We Use Your Information
We may use the information collected through the website to:
- Respond to inquiries
- Review sourcing requirements
- Process and evaluate sample requests
- Provide relevant product or supply information
- Communicate regarding commercial opportunities
- Improve our website, content, and user experience
- Understand website usage and performance
- Maintain website security and prevent misuse
- Comply with applicable legal or regulatory requirements
Information submitted through an inquiry is used primarily to understand your requirements and respond appropriately.
3. Sample Requests
Sample requests submitted through our website are reviewed manually.
We may use the information provided, including company details, product requirements, intended application, expected purchasing volume, destination, and sourcing timeline, to determine whether a sample request can be accommodated.
Submitting a sample request does not guarantee approval or shipment.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve site performance.
Depending on the services enabled on the website, these technologies may collect information such as:
- Pages visited
- Time spent on the website
- Traffic source
- Browser and device type
- General interaction with website content
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. How We Share Information
We do not sell personal information.
Information may be shared only when reasonably necessary for purposes such as:
- Responding to your sourcing inquiry
- Coordinating relevant product or supply requirements
- Supporting website hosting, analytics, or technical services
- Processing communications or business administration
- Complying with applicable laws or legal requests
Where third-party service providers are used, they may process information only as required to provide their respective services.
6. Data Security
We take reasonable measures to protect information submitted through our website against unauthorized access, misuse, loss, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining commercial records, resolving disputes, and meeting applicable legal or administrative requirements.
Information that is no longer required may be deleted or anonymized where appropriate.
8. International Visitors
Indonesian Vanilla Beans may receive website visitors and inquiries from different countries.
Information submitted through the website may therefore be processed in a country different from your own, subject to applicable data protection requirements.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To submit a privacy-related request, please contact us through our Contact page.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage visitors to review the privacy policies of third-party websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable requirements.
Any updates will be published on this page together with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Indonesian Vanilla Beans through our Contact page.